Decision details

OD/23/80 Customer Services Centre Closure 5.12.23

Decision Maker: Officer Decision

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Purpose:

The Council provides a customer services centre within its Town Hall. This site provides a location for those needing to access IBC services online and by telephone, booked appointments, scanning and some drop-in services. The service operates two days per week in addition to those operating from its Grafton House reception.

 

Due to a breakdown of the heating system the CSC was deemed to be too cold for those customer services staff at the CSC.

 

There were no booked appointments for 5/12/23.

 

Options for heating the CSC by alternative means or repairing are being investigated. There would be communications online and at location to reflect this one-day closure.

Decision:

To close the Customer Services Centre on 5 December 2023 and redirect those attending to Grafton House reception.

 

Reason:

Due to a breakdown of the heating system the Customer Services Centre was deemed to be too cold for those customer services staff at the Customer Services Centre.

Publication date: 19/12/2023

Date of decision: 05/12/2023

Accompanying Documents: