Following failure to recruit to a system analyst post to focus on supporting the Customer Access Improvement Programme it has been decided to use the budget to purchase additional support from the system supplier, Firmstep so that the project is able to continue according to plan.
Decision type: Non-key
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 26/08/2016
Decision due: 22 Aug 2016 by Officer Decision
In reaching this decision the IT Operations Manager consulted the Operations Manager for Customer Services, the Chief Operating Officer and the ICT Senior Systems Analst.