Issue details

OD/16/28 Decision to commission FirmStep development resource

Following failure to recruit to a system analyst post to focus on supporting the Customer Access Improvement Programme it has been decided to use the budget to purchase additional support from the system supplier, Firmstep so that the project is able to continue according to plan.

Decision type: Non-key

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 26/08/2016

Decision due: 22 Aug 2016 by Officer Decision

Consultation process

In reaching this decision the IT Operations Manager consulted the Operations Manager for Customer Services, the Chief Operating Officer and the ICT Senior Systems Analst.