Decision details

OD/17/91 Town Centre Shuttle Bus Service

Decision Maker: Officer Decision

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


The Borough Council’s Green Travel Plan (funded by staff parking charges) currently pays the full cost for the provision of a free to use town centre shuttle bus service (Service 37) and has done so since 31st July 2017 following the withdrawal of the previous service (Service 38) by Suffolk County Council (SCC) which was primarily funded by their Green Travel Plan. Service 37 has been funded by IBC on a trial basis and the trial period expires on 30th March 2018. A previous officer decision form (ref: OD/17/15) provides further details.


The trial service is considered to have been successful as usage averaged 181 passengers per day in 2017 with an average subsidy per passenger of £0.53 which is below the maximum amount (£3.00) usually considered acceptable by the Council. The service is considered to be important to the town centre retail economy. As such, a full competitive tender has been undertaken by SCC on IBC’s behalf for the service to operate for a three year period (with a three month break clause), but as the Borough Council’s Green Travel Plan is funding the full cost of the service, bids were sought from bus operators on the basis of the service operating from 12.00pm to 2.00pm Monday to Friday (excluding bank holidays) rather than 11.30am to 2.30pm as is the case with the current trial service. The service will continue to be free to use for anyone, including the general public with no changes to the existing route or frequency.


The lowest bid submitted to the competitive tender exercise was from Ipswich Buses Ltd at a rate of £64.40 per day, which equals approximately £16,300 per annum or £48,900 over a three year period and a decision has been made to accept this.


The main alternative option would be not to fund the service and let it cease without any form of replacement.


In accordance with the Transport Act 1985 (as amended) and The Service Subsidy Agreements (Tendering) (England) Regulations 2002 and 2004, to enter into a Service Subsidy Agreement with Ipswich Buses Ltd for the provision of a free to use shuttle bus service (Service 37) between Russell Road and the town centre between 12.00pm and 2.00pm Monday to Friday from Tuesday 3rd April 2018 to Friday 26th March 2021 (subject to a 3 month break clause).

Publication date: 16/04/2018

Date of decision: 26/03/2018

Accompanying Documents: