Decision details

OD-17-34 Purchase of Tenancy Sustainability Module from Experian

Decision Maker: Officer Decision

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


Ipswich Borough Council are members of the Rental Exchange and sharing Tenant’s rent payment information with Experian every month. By providing this information through the Rental Exchange, we wish to use Experian’s Tenancy Sustainability service to access a tailored summary of every tenant’s current and previous credit payment data.


The information this would provide us will give us a holistic view of a tenant’s financial situation and help to highlight and mitigate risks in advance of the full roll out of Universal Credit, identifying those who would be highly likely to miss payments so that we could offer money/budgeting advice or support.


Cost £18,845 plus VAT which includes:

Up to 9,000 records: £15,145

Annual Licence: £1,200

Initial Set up fee: £2,500

Publication date: 27/10/2017

Date of decision: 10/10/2017

Accompanying Documents: