Decision details

Arts and Culture require a supplier to provide ticketing software/platform so that our customers can book tickets to shows and performances.

CCS Tender guidelines were used to identify suitable frameworks and from these searches and knowledge of the current software available, a full specification of requirements was put together. The decision was

taken to search for the requirements through G-Cloud13/CCS Framework RM1557.13

TicketSolve were the only provider who could supply Ipswich Borough with a full cloud-based software package, that fitted the required specification.

The council will enter into a maximum 4 year contract from the date of award (3 year contract with the option of a one year extension).

The cost will be £120,000 at the rates below.

1.5% on the first £600,000 of gross sales

1% on gross sales from £600,000 to £1.2m

0.75% on gross sales from £1.2m to £2.4m

0.5% on any gross sales over £2.4m

There will be a covering payment gateway fees at £22 per month (first 350 transactions) with everything above and over that limit at 10p per transaction. To be invoiced monthly by client to supplier.

To award the contract to TicketSolve.

Reason:

The system meets all the specified requirements, and the functionality will enable more customer benefits.